All tickets
IOU-1001·IT·Created over 56 years ago
Student portal login failing for new intake
In Progress
High priority
Description
Multiple students from the September intake report 500 errors at login. Started around 09:00 GMT.
- System
- SIS - Student Portal
- System owner
- Br. Uthman Ali
- Impact
- 120 users affected
- First observed
- 1969-12-31T02:00:00.000Z
BS
Br. Bilal Siddiq
over 56 years ago
Confirmed on staging, session token is being rejected. Investigating.
UA
Br. Uthman Ali
over 56 years ago
Jazak Allah khair. Please keep us posted, parents are calling in.
BS
Br. Bilal Siddiq
over 56 years ago
Rolled back the auth deploy to yesterday's build. Monitoring for 30 min.